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FAQ
What is bespoke linen?
Bespoke linen is custom-made linen tailored to your specific requirements, including size, fabric, embroidery, and monogramming. You can customise bed linen, table linen, towels and robes.
Do you offer organic or eco-friendly options?
Yes, for bed linen, we have a 600TC sateen organic cotton and also pure linen. The pure linen is also available in table linen.
Do you offer customisation?
Yes, we offer a wide range of customisation options, including monogramming, embroidery, special sizes, and fabric choices. There are over 400 thread colours to choose from, along with 60 grosgrain ribbons and multiple thread counts and sheeting colours.
How do I place a bespoke order?
You can enquire about our bespoke products through our website by selecting your preferred product. Your enquiry will come direct to our sales and design team, and we will respond promptly. We will then provide more information for you, along with a personalised quotation. We will guide you through the steps.
Can I request fabric samples?
Yes, we offer fabric swatches to help you choose the perfect material. Contact us to request samples. We also have a sample box you can purchase, perfect if you wish to share samples with clients.
What fabrics do you use for your bed linen?
We use premium fabrics such as cotton and linen, along with a beautiful organic cotton in a 600TC. Our cottons are available in percale and sateen and range in thread count from 200TC up to 1000TC. There are a range of colours available also.
What is the difference between Percale and Sateen cotton?
The weave and the thread count determine the texture and durability of the fabric:
Percale (Matte & Crisp Feel)
- Lightweight, breathable, and cool to the touch
- Ideal for warm sleepers and summer bed linen
- Available in 200TC and 400TC
Sateen (Silky & Smooth Feel)
- Slight sheen with a soft, smooth texture
- Slightly heavier than percale, making it warmer and cosier
Available in 200TC, 400TC, 600TC, 800TC and 1000TC
How should I care for my linen products?
Follow the care instructions provided with your order. As an example, on all 100% pure cotton bed linen, machine wash at 40˚c, cool tumble dry, warm iron, avoid detergents with optical brighteners as these will fade any coloured cottons.
Do you make custom-sized bedding?
Yes, we can create duvets, pillows and mattress protectors to fit any mattress size, including oversized and non-standard sizes.
What types of towels do you offer?
We provide luxury cotton towels in either a 500gsm or 720gsm weight. There are various sizes and colours, including bath sheets, bath towels, hand towels, facecloths and bathmats.
Can I customise towels to match my bed linen?
Yes of course, you can apply 1, 2 or 3 rows of corded stitch or a row of Scallop or Arran to your towels. You can also add a monogram or a motif. There are no minimum order requirements and production time is around 4 weeks.
How do I measure my table for a bespoke tablecloth?
How do I measure my table for a bespoke tablecloth?
Can I customise table linen?
Yes, you can add 1, 2 or 3 rows of corded stitch, a scallop edge or a monogram or motif of your choice. You can also add a row of grosgrain ribbon. There are no minimum order requirements and production time is around 4 weeks.
How long does it take to receive my order?
Bespoke orders typically take 4 weeks for production, plus shipping time. For items requiring complex embroidery or a scallop stitch, please allow 6 weeks. Ready-made items ship within 2 days.
Do you ship internationally?
Yes, we offer worldwide shipping. Rates and delivery times vary depending on location.
What is your return policy?
We accept returns on non-customised/readymade items within 7 days of delivery. All items must be packed and returned as received. Custom-made products are non-returnable unless faulty.