If you are a consumer residing in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your goods, subject to applicable exemptions and conditions.

Important Information

After submitting this request, you will receive confirmation by email that we have received your withdrawal notice. If your withdrawal request is valid, we will provide instructions regarding the return of any applicable goods.

Exempt Products

Certain products may not be eligible for withdrawal rights, including goods made to the customer's specifications or clearly personalised for an individual customer.

Examples may include: towels embroidered with customer initials, bedding personalised with monograms, or custom motifs, all made to order products created specifically to a customer's requirements.

These examples are provided for guidance only. Eligibility will be assessed in accordance with applicable consumer protection laws.